Most of our products ship directly from South Korea. Delivery usually takes around 2 weeks, including handling and international shipping.

Order status explained:

• Unfulfilled: Your order may be waiting for restock or is being prepared (usually within 2–4 days).
• Fulfilled: Your order has shipped from Korea. Tracking may show “label created” at first, but it’s already on the way. Once the local courier receives it, tracking updates will begin.

Pre-orders: We restock every 1–2 months, not once a year. Feel free to check with our team for the estimated shipping date.

For US & Canada Customers (Effective from 23th Oct 2024) :

• We offer free shipping and a one-time free-size exchange for orders over $100 within the contiguous US and Canada.
• If the size isn’t right, you can exchange your unworn items for free within 20 days of receipt.
• Remorse Returns: For a simple remorse return, there is a USD 45 return fee.

Please note: If a US customer uses the one-time free exchange and later decides to return the exchanged pair, they will be charged both the original return fee and an additional shipping fee for the return

For International Customers (Rest of the World):

• A shipping fee applies to international orders.
• Exchanges: Customers are responsible for both the return shipping and the shipping fee for the new pair.
• Remorse Returns: For a simple remorse return, a return fee will apply.

Please note: For EU customers, VAT and additional import fees may apply, as required by local authorities

To be accepted for an exchange or return, please ensure that:

• Your shoes are undamaged and unworn, in resellable condition (i.e., no creases or wear on the soles), and in their original packaging.
• Your return request is submitted within 20 days of receiving your original order.

We reserve the right to refuse returns that do not meet these criteria.

Click here to get started on an exchange or return.