Refund policy

JOSEPHT SHOE ARTISAN

Refund Policy

Effective October 23, 2024 | US, Canada, Australia & EU Customers

1. Return Eligibility

To be eligible for a return or refund, all of the following must apply:

Item is unworn and undamaged, with no creases or wear on the soles
Item is in its original packaging
Refund request is submitted within 20 days of delivery
Item has been returned to us — refunds are only processed once we have received the item back

We reserve the right to refuse refunds that do not meet these criteria.

2. Change of Mind / Remorse Returns

We accept returns for change of mind reasons, including but not limited to: dissatisfaction with the style, color, or appearance of the product upon receipt, or any reason not related to a manufacturing defect or shipping error. These are considered remorse returns and are subject to all standard return conditions and deductions outlined in this policy.

Any return that does not qualify as a defective item claim (as defined in Section 9) will be treated as a remorse return, regardless of how the reason is described.

3. Goodyear Welted Items — Exchange Restriction

The following Goodyear Welted collections are not eligible for exchange due to the nature of their construction:

Jutta Series
JosephT Series
Luxy Series
Noir Boots

Refunds remain available for these items under the standard conditions in this policy. The 6-month warranty covering manufacturing defects also applies in full.

Important: If you are ordering from any of the above collections, we strongly urge you to contact us about sizing before purchasing at info@josepht.ca, as size exchanges will not be possible after your order is placed.

4. How to Request a Refund

Your order number
Reason for return

We will provide you with return instructions. You may ship the item back before receiving confirmation from us, however if the returned item does not meet our return criteria, your refund will be rejected and the item will be returned to you at your cost. We strongly recommend contacting us first.

5. Return Shipping

Please contact us at info@josepht.ca for return shipping instructions.

6. Refund Amounts

Refunds are issued to your original payment method only. The following deductions apply to your order total (all amounts in USD):

First return request: USD $45 deduction
Subsequent return requests: USD $65 deduction

Note: The deduction covers the original outbound shipping cost from Korea. For EU and other regions, return shipping to us is paid directly to your courier and is separate from the deduction above.

Note: All fees and deductions are stated in USD. If your order was placed in a different currency (CAD, AUD, EUR, etc.), the equivalent amount will be charged or deducted at the prevailing exchange rate at the time of transaction.

7. Refund Processing Time

Once we have received your returned item, please allow 4 weeks for your refund to be processed and returned to your original payment method. If it has been longer than 4 weeks, contact us at info@josepht.ca.

8. Non-Refundable Items

The following are not eligible for a refund under any circumstances:

Items purchased with a discount code or promotion exceeding 20% off
Items showing signs of wear, use, or damage
Items not in original packaging
Items returned without prior contact and approval from us
Items purchased through unauthorized third-party sellers

9. Defective Items & Warranty

We stand behind the quality of our products and offer a 6-month warranty from the date of delivery covering manufacturing defects, including issues with materials, stitching, and sole separation.

To submit a warranty or defect claim, contact us within this period at info@josepht.ca with the following:

Your order number
Photos of the defect
A short video clearly showing the defect — photo alone is not sufficient to process a claim

Once received, our team will review and work with you to find the best resolution, which may include a repair, replacement, refund, or cobbler reimbursement at our discretion.

Claims submitted after 6 months from the delivery date will not be accepted, regardless of the nature of the issue.

Warranty and defect claims are not accepted for:

Normal wear and tear
Damage caused by improper use or care
Issues arising from incorrect sizing chosen by the customer
Items purchased through unauthorized third-party sellers

Cobbler Reimbursement

In some cases, we may approve a reimbursement for professional cobbler repairs instead of a replacement or refund.

Important: Contact us at info@josepht.ca before taking the shoe to a cobbler — repairs carried out without prior approval will not be reimbursed.

To be eligible for reimbursement:

The repair must be for a legitimate defect or damage consistent with normal use
Reimbursement is not available for damage resulting from misuse or use outside the shoe's intended purpose (e.g. using dress shoes for hiking or heavy outdoor activity)
Customer pays the cobbler directly and submits a claim to us for reimbursement after the repair

To claim reimbursement, you must provide:

A proper receipt from the cobbler — must include their business name, contact details, and itemised repair cost
At least one photo clearly showing the shoe being repaired at the cobbler's workshop

Reimbursement Amount: Based on standard cobbler pricing worldwide, most repairs fall between USD $30–$50. We will reimburse the actual repair cost based on the nature and complexity of the repair, with a general guideline of up to USD $80 for most cases. If your repair costs more than this, please discuss it with us beforehand — we handle these on a case-by-case basis.

Claims are reviewed on a case-by-case basis. Within the 6-month warranty period, eligible claims will generally be approved. Claims submitted after 6 months are assessed individually and are not guaranteed.

10. Order Changes & Cancellations

Orders are processed quickly to meet our weekly shipping schedule. Any changes — including address updates, product changes, or cancellations — must be requested as soon as possible after your order is placed.

We cannot guarantee changes can be made once an order is confirmed
Once your order has been added to the weekly order list, no changes or cancellations are possible for any reason
Changes requested before the weekly cutoff may be subject to a USD $25.00 fee
To request a change, email us immediately at info@josepht.ca

11. Lost or Stolen Packages

We are responsible for your order from the moment it leaves our facility in Korea until it arrives in your destination country. Once your package has been handed to your local courier in your country, responsibility transfers to you as the recipient.

While in transit to your country — if your package appears stuck or lost, contact us at info@josepht.ca and we will liaise with our shipping partner on your behalf
Once arrived in your destination country — you are responsible for monitoring your tracking and contacting your local courier (e.g. FedEx, USPS, Canada Post, Australia Post) directly if the package is not moving or a delivery attempt has been missed

Once marked as delivered by your local courier — we cannot be held responsible. Delivery confirmation is considered proof that the package reached your address. Failed deliveries due to customer fault — including missed delivery attempts, incorrect addresses, or failure to collect from a holding facility — are not our responsibility at any stage.

Lost or Stolen After Delivery

Once a package is marked as delivered by the carrier, we are no longer liable for lost or stolen items. If your package shows as delivered but cannot be located:

Check with neighbors or household members who may have received the package on your behalf
Contact your local post office or courier directly to confirm the delivery location
File a claim with the carrier
Check if your credit card offers purchase protection

Questions? Contact us at info@josepht.ca | josepht.ca