Shipping policy

JOSEPHT SHOE ARTISAN

Shipping & Return Policy

Effective October 23, 2024 | US, Canada, Australia & EU Customers

1. How Our Shipping Works

All orders ship from South Korea. Please read the following carefully before placing your order.

Weekly Dispatch Schedule

Orders are processed and dispatched once per week, starting Monday (Korea Standard Time). Depending on order volume, dispatch may take until Wednesday (Korea Standard Time). We do not control the exact dispatch date within this window.

If your order is placed after the weekly cutoff, it will be included in the following week's shipment.

Important: Once your order has been added to the weekly order list, it cannot be cancelled or modified for any reason. This applies even if your tracking number has not yet activated or shows no movement — your item has already been processed and handed to our shipping partner at this stage. If you need to cancel or change your order, you must contact us before your order is included in the weekly list.

Inventory & Availability

Our inventory is updated weekly from Korea. In rare cases, an item may be confirmed as out of stock when we receive our weekly inventory. If this affects your order, we will contact you promptly with the following options:

Cancel your order — a full 100% refund will be issued with no deductions
Wait for restock — we will keep you updated on availability. Pre-order wait times are typically 4–6 weeks, though this may vary
Exchange for an available item — if the replacement item differs in price, you will either be charged or refunded the difference accordingly

If we do not hear back from you within 7 days of our notification, we will issue a full refund automatically.

Tracking

A tracking number will be sent via Shopify once your order has been dispatched. Please note:

Tracking updates only become active once your package has been handed to your local courier (e.g. FedEx, Canada Post, Australia Post)
This typically happens 1–2 weeks after dispatch from Korea
No tracking activity before this point does not mean your package is lost

Shipping Notifications

Once your order has been confirmed as shipped, you will receive two separate notifications:

Shopify automated email — sent automatically when your order is marked as shipped, containing your tracking number
Email from info@josepht.ca — sent manually by our team within 24 hours of shipment confirmation, including your shipping confirmation, tracking details, and an estimated delivery window

Both notifications will be sent to the email address provided at checkout. If you would like to be notified via a channel other than email (e.g. Instagram DM), please leave a note when placing your order. Email remains our official communication channel.

Going on Holiday?

If you anticipate being away during your expected delivery window, please notify us at info@josepht.ca as soon as possible after placing your order. We will do our best to schedule your shipment to avoid missed deliveries.

Customs & Import Duties

International shipments may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total. We recommend checking your local customs regulations before ordering.

2. Sizing Guidance

Our shoes vary in fit depending on the style. We strongly recommend contacting us before placing your order if you are unsure about sizing.

Email us at info@josepht.ca and include:

Your US shoe size
The sneakers or shoes you typically wear (e.g. Nike Air Force 1, Converse Chuck Taylor, Adidas Samba)

We will guide you to the best fit based on your information.

Important — Goodyear Welted Collections: If you are ordering from the Jutta Series, JosephT Series, Luxy Series, or Noir Boots, we strongly urge you to contact us about sizing before purchasing. These items are not eligible for exchange, meaning we cannot accommodate size changes after your order is placed.

3. Sizing & Product Exchanges

Goodyear Welted Items — Not Eligible for Exchange

The following Goodyear Welted collections are not eligible for exchange due to the nature of their construction:

Jutta Series
JosephT Series
Luxy Series
Noir Boots

Refunds remain available for these items under the standard return conditions outlined in Section 4. The 6-month warranty covering manufacturing defects also applies in full.

One-Time Complimentary Exchange (US, Canada, Australia)

We offer a one-time complimentary exchange for customers in the US, Canada, and Australia (excluding Goodyear Welted items above). This covers:

A different size, or
A different style or product (if the new item is higher in price, the customer pays the difference)

We cover both the return shipping and the shipment of the new pair.

EU Customers

For EU customers, your first exchange is available — however, you are responsible for both the return shipping cost back to us and the shipping cost of the new pair to you.

Important — Please Read Before Exchanging:

Email us before initiating any exchange. Exchanges requested without prior contact may not be eligible for complimentary shipping coverage
This exchange is available once per order only — a second exchange for the same order will not be covered regardless of reason
Items must be unworn, undamaged, and in original packaging
Exchanges are subject to stock availability at the time of processing
Exchange requests must be submitted within 20 days of delivery

4. Returns & Refunds

Eligibility

To be eligible for a return or refund, all of the following must apply:

Item is unworn and undamaged, with no creases or wear on the soles
Item is in its original packaging
Refund request is submitted within 20 days of delivery
Item has been returned to us — refunds are only processed once we have received the item back

We reserve the right to refuse refunds that do not meet these criteria.

Change of Mind / Remorse Returns

We accept returns for change of mind reasons, including but not limited to: dissatisfaction with the style, color, or appearance of the product upon receipt, or any reason not related to a manufacturing defect or shipping error. These are considered remorse returns and are subject to all standard return conditions and deductions outlined below.

How to Request a Refund

Contact us at info@josepht.ca within 20 days of delivery with your order number and reason for return. We will provide you with return instructions.

You may ship the item back before receiving confirmation from us, however if the returned item does not meet our return criteria, your refund will be rejected and the item will be returned to you at your cost. We strongly recommend contacting us first.

Refund Amount

Refunds are issued to your original payment method only. The following deductions apply (all amounts in USD):

First return request: USD $45 deduction
Subsequent return requests: USD $65 deduction

Note: The deduction covers the original outbound shipping cost from Korea. For EU and other regions, return shipping to us is paid directly to your courier and is separate from the deduction above.

Note: All fees and deductions are stated in USD. If your order was placed in a different currency (CAD, AUD, EUR, etc.), the equivalent amount will be charged or deducted at the prevailing exchange rate at the time of transaction.

Refund Processing Time

Once we have received your returned item, please allow 4 weeks for your refund to be processed. If it has been longer than 4 weeks, contact us at info@josepht.ca.

Non-Refundable Items

The following are not eligible for a refund under any circumstances:

Items purchased with a discount code or promotion exceeding 20% off
Items showing signs of wear, use, or damage
Items not in original packaging
Items returned without prior contact and approval from us
Items purchased through unauthorized third-party sellers

5. Defective Items & Warranty

We stand behind the quality of our products and offer a 6-month warranty from the date of delivery covering manufacturing defects, including issues with materials, stitching, and sole separation.

To submit a warranty or defect claim, contact us within this period at info@josepht.ca with the following:

Your order number
Photos of the defect
A short video clearly showing the defect — photo alone is not sufficient to process a claim

Claims submitted after 6 months from the delivery date will not be accepted, regardless of the nature of the issue.

Warranty and defect claims are not accepted for:

Normal wear and tear
Damage caused by improper use or care
Issues arising from incorrect sizing chosen by the customer
Items purchased through unauthorized third-party sellers

Cobbler Reimbursement

Important: Contact us at info@josepht.ca before taking the shoe to a cobbler — repairs carried out without prior approval will not be reimbursed.

To claim reimbursement, you must provide:

A proper receipt from the cobbler — must include their business name, contact details, and itemised repair cost
At least one photo clearly showing the shoe being repaired at the cobbler's workshop

Reimbursement Amount: Based on standard cobbler pricing worldwide, most repairs fall between USD $30–$50. We will reimburse the actual repair cost with a general guideline of up to USD $80 for most cases. Claims submitted after 6 months are assessed individually and are not guaranteed.

6. Failed & Returned Deliveries

Once your order has been dispatched, you are responsible for monitoring your tracking and ensuring someone is available to receive your package.

Important: Most couriers will return undelivered packages to the sender within 1 week of a failed delivery attempt. If your tracking shows a failed delivery, contact your local courier immediately — once the package has been returned to us, reshipment fees will apply.

Steps to take if delivery fails:

Check your tracking for any delivery attempt notices
Contact your local courier directly to arrange redelivery or collection
Ensure your delivery address on file is correct

Reshipment Fees

We will contact you if your package is returned to us
Reshipment is subject to stock availability
If you choose not to reship, a refund may be issued minus the original shipping cost and any applicable fees
We are not responsible for packages returned due to incorrect addresses provided at checkout

7. Lost or Stolen Packages

We are responsible for your order from the moment it leaves our facility in Korea until it arrives in your destination country. Once your package has been handed to your local courier in your country, responsibility transfers to you as the recipient.

While in transit to your country — if your package appears stuck or lost, contact us at info@josepht.ca and we will liaise with our shipping partner on your behalf
Once arrived in your destination country — you are responsible for monitoring your tracking and contacting your local courier (e.g. FedEx, USPS, Canada Post, Australia Post) directly

Once marked as delivered by your local courier — we cannot be held responsible. Delivery confirmation is considered proof that the package reached your address. Failed deliveries due to customer fault — including missed delivery attempts, incorrect addresses, or failure to collect from a holding facility — are not our responsibility at any stage.

Lost or Stolen After Delivery

Once a package is marked as delivered by the carrier, we are no longer liable for lost or stolen items. If your package shows as delivered but cannot be located:

Check with neighbors or household members who may have received the package on your behalf
Contact your local post office or courier directly to confirm the delivery location
File a claim with the carrier
Check if your credit card offers purchase protection

8. Order Changes & Cancellations

Orders are processed quickly to meet our weekly shipping schedule. Any changes — including address updates, product changes, or cancellations — must be requested as soon as possible after your order is placed.

We cannot guarantee changes can be made once an order is confirmed
Once your order has been added to the weekly order list, no changes or cancellations are possible for any reason
Changes requested before the weekly cutoff may be subject to a USD $25.00 fee
To request a change, email us immediately at info@josepht.ca

9. Promotional Sales

Items purchased with a discount code or promotion exceeding 20% off are final sale and non-refundable. This applies to all regions without exception.

Questions? Contact us at info@josepht.ca | josepht.ca